Professional Experience

Support Manager
iLike, Inc., MySpace, Inc. [LINK]
July 2007 – present

  • Manages support team that provides technical
    assistance for 60 million users and over 300 thousand artists
  • Refines user experience on product and FAQ solutions
  • Hires, manages, and trains site Content Administrators

Microsystems Analyst, Help Desk Manager
Seattle Pacific University, Computer and Information Systems [LINK]
September 2004 – July 2007

  • Provided in-depth technology support and consultation in over a dozen departments across campus
  • Department liaison to all Executive Offices and the Board of Trustees
  • Headed student hiring efforts for the Microsystems Team
  • Promoted to manage Help Desk Team in May 2007

Information Technology Assistant
Seattle Biomedical Research Institute, Information Technology [LINK]
December 2003 – June 2004

  • Supported computing technology in thirteen labs and three buildings
  • Organized selection and hiring of team of technical assistants for company IT move
  • Utilized professional skills to work directly with executives and scientists to troubleshoot problems

Customer Care Technician, Telecom Assistant
Seattle Pacific University, Computer & Information Systems [LINK]
September 2001 – June 2004

  • Received “Customer Care Excellence” award for exceptional customer service
  • Promoted to Telecommunications Assistant position
  • Used and further developed web design, problem-solving, and computer troubleshooting skills

Peer Adviser
Seattle Pacific University, Residence Life [LINK]
March 2002 – June 2003

  • Supervised a dormitory floor of over twenty freshmen women
  • Enforced University policies and organized educational programming
  • Developed organizational, leadership, and administration skills

Administration Assistant
University of Washington Medical Center [LINK]
June 2001 – December 2001

  • Worked on an assortment of office projects in a team
  • Specifically addressed insurance facility fee processing
  • Developed teamwork skills, precision, efficiency, and attention to detail

Education

Bachelor of Arts in Business Administration, Information Systems
Completed June 2004 from Seattle Pacific University, Seattle, Washington
Awarded Provost Scholar Award

Projects

Founder and Organizer, Seattle Startup Drinks 2008 – 2009
Volunteer Board Member, Seattle BarCamp 2009
Founder of Tweetsum.com at Seattle Startup Weekend 2009
User Experience Team lead for Skillbit.com at Seattle Startup Weekend 2008

Volunteer Experience and Honors

Mentor with Big Brothers Big Sisters, 2008 – 2009
Council Member, Seattle Pacific University Young Alumni Council, 2005-2007
Orientation Team Leader, Seattle Pacific University, 2004
Volunteer Labor, Habitat for Humanity of Snohomish County, 2003
Phi Theta Kappa All-Washington Academic Award by Governor Locke, 2001
Web Designer, Phi Theta Kappa Honor Society, South Seattle Community College, 2001
Activities Coordinator, International Students Club, South Seattle Comm. College, 2001
Running Start Honor Roll Member, South Seattle Community College, 1999-2001
Dean’s List Member, South Seattle Community College, 1999-2001

Computer Skills

  • Purchasing, image deployment, setup, operation, and maintenance of computer systems, including software and hardware components
  • Extensive level 2 and 3 troubleshooting of software and hardware issues
  • Freelance web design projects, inlcuding work with HTML, Javascript and CSS
  • Project Management Experience on User Experience, Support, and Design Teams
  • Experienced with Microsoft Active Directory and Group Policy, Office 2003/2007 suite, Windows 2000/NT/XP/Vista OS, Mac OS X Tiger, VMWare Parallels, Adobe Dreamweaver and Photoshop, and TCP/IP networking

References available on request